FAQ

  • No referral is needed however if you have reports or scans relevant to your appointment, we ask you to bring them along to ensure we are fully informed when we treat you.

  • We totally understand that sometimes you need to bring your little ones along.
    As we now have two treatment spaces, we do need to be mindful of noise and other clients in the clinic. If your child is at an age where they’re able to sit quietly, you’re very welcome to bring them.
    For babies or younger children, we recommend sending us a quick text beforehand so we can check if the clinic is quiet at that time.

  • Yes, there is a parking lot out the front of the clinic & street parking available.

  • Yes you can. Please request an EPC plan from your GP and provide our clinic details and you can see one of our Osteopaths

  • Yes, you can. We have HICAPS available in the clinic for on-the-spot claims.
    We also offer Halth (via our online booking system), where you can add your health fund details and see your rebate instantly before or after your appointment.

  • Yes, there may be other funding options available depending on your situation.
    Please head to our Funding page for more detailed information, or reach out to us if you’re unsure.

  • At Athletica Health + Wellness, we distinguish ourselves from other clinics through our holistic, integrative approach to health care. Unlike conventional clinics where you may encounter fragmented care, we offer a unified, multi-disciplinary team that collaborates to address all aspects of your well-being. Our dedicated professionals in Osteopathy, Massage, Naturopathy, and Acupuncture work together to create personalised treatment plans that consider your muscular, gut, and hormonal health as interconnected systems. This comprehensive care model ensures that you receive cohesive, continuous support, empowering you to achieve lasting health improvements and a more fulfilling quality of life.

    At Athletica Health + Wellness, your journey to better health is guided by a commitment to understanding and addressing your unique needs with compassion and expertise

  • The easiest way to book an appointment with us is to schedule your appointment online! We recommend scheduling your appointment as far in advance as possible to guarantee your time on our table. To ensure your appointment is booked, please check that you receive a confirmation email.

  • Once your appointment is booked, you will be emailed a health intake form. All of our intake forms are digital and must be filled out online prior to your appointment time. The form covers any recent injuries, surgeries, health conditions, areas of experienced pain/tension, medications you are currently taking, and includes a waiver to sign at the end. This information is confidential and will only be seen by our massage therapist to ensure there are no contraindication for your massage treatment.

  • We require at least 24 hours’ notice to avoid a cancellation fee.

    • Less than 24 hours’ notice: 50% of the consultation fee

    • No-show: 100% of the consultation fee

    This allows us the opportunity to offer your appointment time to someone else.
    You can reschedule or cancel via your booking link, or by calling or texting the clinic.

  • We accept cash, debit card, and credit card payments.

  • Yes, we do.
    Our gift vouchers are available to purchase online and can be printed at home—perfect for last-minute gifts.

  • Wear something comfortable that allows easy movement.
    Depending on your treatment, you may be asked to expose the area being treated, but we always prioritise your comfort and privacy.