Frequently Asked Questions
Everything you need to know before your appointment.
Whether you're visiting Athletica for osteopathy, acupuncture or remedial massage, we've answered some of our most common questions below.
Can't find what you're looking for? Our team is happy to help.
BOOKING & APPOINTMENTS
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No referral is required for private osteopathy, acupuncture or remedial massage appointments.
If you're attending under Medicare, DVA or workers compensation, additional referral or approval requirements may apply.
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The easiest way is through our online booking system, where you can choose your treatment, preferred practitioner and available appointment time.
You'll receive a confirmation once your booking is complete.
https://app.halth.com/booking/org_34b8HmuxFBqEIMZUxf8sB0DaBO6 -
Our team offers osteopathy, remedial massage and acupuncture, each with different treatment approaches.
If you're unsure which appointment is most appropriate, contact us and we'll help guide you.
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Your practitioner will discuss your symptoms, medical history and treatment goals before assessing your needs and explaining the proposed treatment.
Where appropriate, your appointment will include hands-on treatment and practical aftercare advice.
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Yes. New clients receive a digital health intake form before their appointment.
Please complete this before arriving so your practitioner can review relevant health information and prepare for your consultation.
Your information is handled confidentially in accordance with our privacy practices.
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Wear comfortable clothing that allows you to move easily.
Depending on your appointment, your practitioner may ask to assess or treat a particular area. Your comfort, privacy and consent are always prioritised.
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We understand that childcare isn't always easy.
Children who can sit quietly are welcome. If you're bringing a baby or younger child, please contact us beforehand so we can check whether the clinic environment will be suitable at that time.
PAYMENTS & REBATES
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Yes. Eligible treatments may be claimable through private health insurance, depending on your cover and practitioner.
We offer HICAPS for convenient on-the-spot claiming.
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Eligible patients with a GP Chronic Condition Management Plan may be able to claim Medicare rebates for osteopathy.
Your GP determines eligibility and coordinates the plan. Medicare rebates generally cover only part of the consultation fee, so a gap payment may apply.
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Yes. We welcome eligible DVA patients for osteopathy.
A valid referral and appropriate DVA eligibility are required. Please contact us before your first appointment so we can confirm the necessary details.
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We may accept eligible workers compensation patients, subject to the insurer, claim status, treatment approval and practitioner requirements.
Please contact us with your claim details before booking.
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Please contact us before booking to discuss your plan, support goals and funding arrangements.
NDIS funding cannot be assumed to cover osteopathy or massage automatically. Any service must meet the relevant NDIS requirements and be appropriately funded.
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We accept cash, debit cards and credit cards.
A card processing surcharge may apply, subject to the clinic's current payment arrangements.
CANCELLATIONS & RESCHEDULING
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We require at least 24 hours' notice when cancelling or rescheduling an appointment.
Appointments cancelled with less than 24 hours' notice may incur a fee of 50% of the consultation price.
Missed appointments without notice may incur the full appointment fee.
We understand unexpected circumstances arise and encourage you to contact us as soon as possible if your plans change.
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You can use the link in your appointment confirmation, or contact our clinic for assistance.
If you're rescheduling within 24 hours, please contact us directly to discuss your options and any applicable fees.
CLINIC INFORMATION
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Athletica Health + Wellness is located at:
12/1 Coronation Avenue, Pottsville NSW 2489.
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Street parking and parking near the clinic are available.
Please contact us if you have specific accessibility requirements.
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Yes. Athletica offers appointments seven days a week, subject to practitioner availability.
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Yes. Athletica gift vouchers are available online and make a thoughtful gift for birthdays, special occasions or simply giving someone time for themselves.
https://www.athleticahealthwellness.com/store/p/gift-voucher-athletica-health-wellness